It's things like this that should tell you everything you need to know. Never dial 911. It never helps.
Now think about this... You call 911 to report a guy on a motorcycle, who's been in an accident, and is badly hurt. You call 911, they answer, and transfer you to a police sergeant, who hears you describe the scene... and then he says... "Yeah... that's to bad." ***CLICK***
You call back... 911 again transfers you... and the same sergeant answers again... and again, he blows you off and hangs up on you.
And my personal favorite... what does the cop get as punishment? 15 suspension. Wow. A mere citizen would be charged with God knows what.
Remember... They are not resposible for helping you. They do not have to. They cannot be held responsible for not responding.